In these terms and conditions, the "Company" will mean Meadows HK and the "Customer" will mean any person, firm, company or body which places an order with the Company. Please read these terms and conditions carefully before using the site. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.



The Company shall make every effort to ensure that prices, details and sizes of products on this website are up to date. Prices are subject to change without prior notice and all orders are subject to Company's acceptance at its sole discretion and stock availability. The Company shall make every effort to ensure products displayed on the website are in stock. If from time to time products become out of stock, the Company reserves the right to offer alternative product/s to the Customer of similar value and style. Prices charged for purchases on this website may be different from those charged in our show room. The prices charged are those applicable on the day you order. All orders are subject to confirmation of final availability and Meadows HK reserves the right to reject the order in the event that any of the products or services requested are unavailable. In the event that we are unable to fulfill any of the products or services in the Customer’s order, we will notify the Customer by phone or email before delivery.



You are required to register before placing any order through this website. During the registration. You must provide us with accurate, complete and up to date registration information. You must safeguard your username and password. You authorize us to assume that any person using the site with your username and password is either you or is authorized to act for you. The Company has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever. You must inform us immediately of any changes to the information that you provided so that we can communicate with you effectively.


Title/Force Majeure

The Company shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond the control of Company.

Replace And Order Cancellation Policy

The Customer is requested to examine the goods immediately upon delivery for any deficiencies and/or damages. Claims (if any) must be lodged to our customer service at the time of delivery, otherwise we shall have the discretion to refuse your claim after delivery. It is the receiver's responsibility to check the condition of any goods received, at the time of delivery. Refund / Replace is only available when valid original receipt is provided. Refund will be credited into Customer's account within 1 month upon confirmation and deducted the refund amount of your next order. In the event that the Customer would like to claim a refund or return, please call our customer service hotline +852 5589 5980 within 3 days from the date of delivery. To cancel the order, please contact our Customer Service Team, latest by 3 days (working day) before the order is shipped out.


Payment And Delivery

The Customer’s offer to purchase made on www.meadowshk.com shall be subject to our sole discretion and may not be accepted subject to the availability of stock. A final and conclusive invoice will be presented to the Customer upon delivery. Meadows HK may reserves the right to limit sales including the right to decline sales to any customers. Meadows HK reserves the right to change the payment terms for any order without prior notice.
In the event of a lift breakdown during delivery we will make arrangements to deliver the goods at another time. Delivery service will be suspended when typhoon signal No.8 or above or a black rainstorm signal is hoisted. In this event customers will be contacted to re-schedule delivery time. If delivery is delayed, postponed or cancelled due to traffic, weather, different district or other factors, the Company shall not be liable for any loss or damage, no matter whether the factor which causes the delay, postponement or cancellation is within the control of the Company or not. We reserve the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated delivery time. It is the responsibility of the Customer to notify Meadows HK immediately of any change to their delivery address. We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.



These terms and conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People's Republic of China and the Customer and Meadows HK agree to submit to the exclusive jurisdiction of the Hong Kong courts. Meadows HK may revise these terms and conditions at any time without prior notice. If any dispute arises, Meadows HK's determination shall be final. Where these terms and conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.

Privacy Policy

Our Piedge

We are committed to safeguarding the privacy of individuals with respect to personal data. We therefore make sure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) (the “Ordinance”) under the laws of Hong Kong.


Personally Identifiable Information

When you visit our website(s), we will record your visit only and will not collect any personally identifiable information (i.e. information that is about you and identifies you) from you unless otherwise stated. Cookies used (if any) in any part of our website will not be deployed for collecting personally identifiable information. For your information, Cookies are small computer files that can be stored in web surfers' computers for the purposes of obtaining configuration information and analysing web surfers' viewing habits. They can save you from registering again when re-visiting a web site and are commonly used to track your preferences in relation to the subject matter of the website. You may refuse to accept Cookies (by modifying the relevant Internet options or browsing preferences of your computer system), but to do so you may not be able to utilize or activate certain available functions in our websites.

Type of Personally Identifiable Information

At times, you may be asked to provide your personally identifiable information (“Personal Data”) including, but not limited to, your name, gender, age, telephone number, fax number, home address, email address, credit card information, bank account number, education level, occupation, household income, interests and favourite activities, etc. in order to enjoy the service we offer. Specific purposes for which your Personal Data may be used are set out in our Personal Information Collection Statement, including the use of Personal Data for direct marketing.


SSL Security

All personal data you provide to us is secured on our website with restricted access by authorized personnel only. Our online registration process uses the SSL protocol link for data transmission so as to protect your data via encrypting it in a secure format to ensure its privacy is maintained.


Personal Information Collection Statement

As a Meadows HK customer, it may be necessary for you to provide us with your Personal Data when you apply to us and / or continue to subscribe with us for a service and / or product ("Services"). If your Personal Data is incomplete or incorrect, we may not be able to provide or continue to provide the Services to you. We shall keep your Personal Data confidential at all times. Our policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of Personal Data will be in accordance with the laws of Hong Kong.
You agree that all the Personal Data provided by you to us may be used and retained by us for the following purposes and for other purposes as may be agreed between you and us or required by law from time to time: providing the Services; analyzing, verifying and / or checking of your credit, payment and / or status in relation to the provision of the Services; processing of any payment instructions, direct debit facilities and / or credit facilities requested by you; enabling the daily operation of your account and / or the collection of amounts outstanding in your account in relation to the Services; carrying out data sorting and analysis to enable us to better understand your characteristics and buying behavior and to provide other services better tailored to your needs, and to assist us in selecting good and services that are likely to be of interest to you; providing you with regular communications from us with details of the Services and its benefits; the normal management, operation and maintenance of the performance of the Services; designing new, or improving existing, Services provided by us, our subsidiaries or our affiliates to you; investigation of complaints, suspected suspicious transactions and research for service improvement; prevention or detection of crime; disclosure as required by law; aggregated behavioral analysis.


We would also like to use your Personal Data (including your name, telephone number, address and email address and other information provided to us when you register) for direct marketing to you (whether by post, email, phone, SMS or the like) in relation to: offers and promotions from us; Please note that we cannot so use your Personal Data unless we have received your consent.

We may disclose and transfer (whether in Hong Kong or abroad) to our agents or contractors under a duty of confidentiality to us who provide administrative, data processing, research and marketing, distribution, telecommunications, professional or other similar services to us and to any of our actual or proposed assignees or transferees of our rights with respect to you in connection with a merger, sale or transfer (whether of assets or shares), to use, hold, process or retain such Personal Data for the purposes mentioned in paragraphs 4 and 5 above on our behalf.
You have the right to: check whether we hold any of your Personal Data; access your Personal Data held by us; require us to correct any Personal Data which is inaccurate; ascertain our policies and practices (from time to time) in relation to Personal Data and the types of Personal Data held by us. opt out from receiving direct marketing materials from us at any time. Any requests in relation to the above shall be in writing (sent by email) info@meadowshk.com. For enquiries, please contact Meadows HK Customer Hotline 5589 5980 In accordance with the Ordinance, we have the right to charge you a reasonable fee for the processing of any Personal Data access request.



Note: User should noted that all products information provided is for reference only. Individuals receiving this information must exercise their independent judgment in determining its appropriateness for a particular purpose or use. Due to price fluctuation of the market, price subject to final confirmation. All prices are in HK Dollars and refer to a single bottles. Meadows HK reserves the right to adjust prices of all the item without prior notice.
As the ordinary or otherwise use(s) of products is outside the control of Meadows HK, no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained. Meadows HK expressly disclaims responsibility as to the ordinary or otherwise use(s). Furthermore, nothing contained herein should be considered as a recommendation by Meadows HK as to the fitness for any use. The liability of Meadows HK is limited to the value of the goods and does not include any consequential losses. Meadows HK shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon. Meadows HK shall not be responsible for any damages resulting from use of or reliance upon this information. The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties. The products contained in this website are represented in as true a manner, as photographic processes and printing will allow. The images contained in this website are for illustrative purposes only. If you have any questions with regard to how products are packaged or labeled, please contact your service manager.
As the availability of ingredients and raw materials is not always certain whether due to changes in nature or otherwise, Meadows HK reserves the right to substitute alternate ingredients/raw materials in the manufacture of its products and bases in order to maintain supply to its customers. Customers should always refer to the ingredients label as affixed to each product or to specification sheets which are current at the time of supply of the product. Meadows HK is a wholesaler of natural skin care products and natural raw materials. If you intend to re-label our products under your own name/ brand for the purpose of on-selling or retailing, we strongly recommend that you keep up to date with constant changing labeling laws. Meadows HK cannot be held responsible for consequential loss/ product recall due to incorrect labeling. Note: Individuals receiving any information contained in this website must exercise their independent judgment in determining its appropriateness for a particular purpose or use. As with any manufacturing process, Meadows HK encourages small, lab-scale manufacturing for evaluation purposes prior to full commercial manufacturing.


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